Got a question about CIPD Learning? Below are some frequently asked questions to help you out.

Should your question not be answered below, please get in touch with our friendly customer services team who will be happy to help.

About our Courses

 

If you have an idea of the learning experience you’re looking for, or just want to browse our course selection, you can filter our courses by topic, delivery mode or course type. Once you‘ve found the course you’re interested in, be sure to check the course information which tells you all about what you’ll learn and offers guidance to help you decide if the course is right for you. If booking an Accredited Programme, please read the ‘What will I need to successfully complete the programme?’ on the course information, to ensure you can successfully complete the programme.

We’ve designed different course types to suit everyone. Click here to find the right course type for you, so you can get the most out of your learning.

Not sure what your people profession development needs are or where to start? The CIPD's Self-Assessment tool is designed to support your professional development, allowing you to assess yourself against the CIPD’s Profession Map. It will recommend learning and resources, to help you address your highlighted development areas. Click here to find out more.

 

Our courses are available through the various delivery modes shown below. The CIPD Learning Hub platform is the core of all CIPD Learning courses, where you can access your learning details, joining instructions, essential reading, and online learning. The Learning Hub also allows you to track your online progress and gives you access to a range of additional resources, such as the Self-Assessment tool, My CPD Reflections, and a customisable learning plan.

 

Face to Face Learning - Learners attend the course in person.

Online & Face to Face - Course content is a mixture of independent online learning via the Learning Hub and live sessions (either virtually or in person).

Online – Self-Directed Learning – Online courses via the Learning Hub, for learners to work through at their own pace.

Online Class – Courses are online, cohort-led with live instructors via the Learning Hub.

 

 

The CIPD Core Learning Subscription provides access to key learning as and when you need it, plus subscribers can get 15% discount on all CIPD Learning courses. Find out more here.

CIPD Members – Active CIPD members get free access to the Core Learning Subscription as part of CIPD membership, log into the Learning Hub to get instant access. Access to this free content will only be available whilst in active membership.

Should the membership be cancelled or suspended, access to this content will be removed and all progress lost.

 

Click here to find out why CIPD Learning is the best choice for your learning needs.

 

Click here to find out more about how we can help organisations build a workforce of confident, analytical, and strategic professionals with our learning solutions.

To purchase learning for your team, please call us on +44 (0)20 8612 6202 (phone lines are open between 09:00am - 16:00pm (GMT) Monday to Friday).

 

We welcome all learners on our courses, including face to face events. If you book with us and are visiting the UK from overseas, please allow plenty of time to apply for a Visa, if required. Please also check the latest travel advice on the UK Government website before booking your course and traveling to the UK.

As some of our courses are UK-centric, please check the course content to ensure it's relevant for you, some courses may not touch on global concerns.

 

As all our courses are delivered in English, to gain the most from them we recommend you have achieved a sufficient standard of English, both verbal and written (IELTS 6.5 or suitable equivalent as a minimum).

Please also check the course content to ensure it’s relevant for you, some courses will be UK-centric and may not touch on global concerns.

 

Whilst you may be asked to complete some tasks as part of your course, only the Accredited Programmes require learners to successfully complete assessments to pass the course. You can find out more about these assessments on the relevant Accredited Programme course information page under the ‘What will I need to successfully complete the programme?’.

 

Some courses will provide essential reading prior to attending. Where this applies, details of this will be included in the joining instructions, which can be accessed via the Learning Hub 26 days before a face to face course or 1 week before an online class.

 

Only selected courses will offer a digital certificate of achievement, attendance or completion on the Learning Hub.

Please check the course information which will state whether a certificate is offered on your course.

 

Please refer to your joining instructions for course timings, which will be made available on the Learning Hub 26 days before your course. Most of our courses start at 09:30am and finish at 16:30pm, however, course timings can differ.

 

If the face to face learning is a full day course, lunch will be provided by the venue. You will be given the opportunity to inform us of any special requirements when booking online or over the phone.

If you need to change or add any special requirements after the booking is made, please call us on +44 (0)20 8612 6095 at your earliest opportunity, this is to ensure the venue can accommodate your request (phone lines are open between 09:00am - 16:00pm (GMT) Monday to Friday).

 

There's no dress code, but most delegates prefer to dress in smart casual attire. Please bear in mind that all our venues are air-conditioned.

Booking a Course

 

If booking for yourself or others, you will need to ensure you have the right information to hand before booking.

  • Correct membership or account numbers for learners with existing accounts –
    • Ensures membership/subscriber discount is applied, when applicable.
    • Keeps all learning on one account. We cannot merge Learning Hub accounts or transfer learning once they have been started/completed.
    • Membership numbers can be found via the CIPD profile. If logged into the correct member account, it will offer the 8-digit membership number in the top corner. If logged into a incorrect account, an account reference number will display here instead.
    • If learners have an existing account but are not a member, they can find their 8-digit account reference number in top corner of the CIPD profile.
    • If booking for yourself, please ensure you access the shop with your appropriate account.
  • The email address connected to the existing account, if applicable - needs to match to verify the account number. If so, it will apply the appropriate discount and keeps all learning on the one account.
  • Learner address for the booking - This can either be a work or home address.
  • Contact Phone numbers – Learner and Booker phone numbers are required.
  • Special requirements – For any reasonable adjustments/dietary requirements.
  • Check course criteria - Please ensure learners meet the criteria highlighted in the course information. If booking an Accredited Programme, please review the “What will I need to successfully complete the programme?” section.
  • Card payment details
  •  

    We recommend using the same account for all purchases to keep all your learning on one account. Learning Hub accounts cannot be merged, and learning cannot be transferred once started/completed.

    Current CIPD Members - By using your member account, you can get membership discounts on learning, if applicable, and get access to the Core Learning Subscription for free. You can access your CIPD profile to ensure you are in the right account, as your 8-digit membership number will display in the corner of the screen. If a reference number shows, you are not logged into a membership account.

    Non CIPD Members - If you’re not a CIPD member but you have already set up a guest/previous member account on the CIPD website, please continue to use this account when purchasing a learning course. You can access your CIPD profile to ensure you are in the right account, as your 8-digit account reference number will display in the corner of the screen.

    If you’ve forgotten your password, you can reset this here.

     

    If you’re not sure whether you have a CIPD account already, you can check this by requesting a password reset here, using the email addresses you may have used to create an account with.

    If an account exists, you will be sent a password reset link to this email address.

    We recommend using the same account for all purchases to keep all your learning on one account. Learning Hub accounts cannot be merged, and learning cannot be transferred once started/completed.

    Current CIPD Members - If you haven’t yet created an online account, you can create one here. By using your member account, you can get membership discounts on learning, if applicable, and get access to the Core Learning Subscription for free.

    Previous CIPD members - If you had a CIPD account during your previous membership, your account will still be accessible but without membership access. Please continue to use this account. You can reset your password here.

    Non CIPD Members - If you’ve never been a CIPD member and you don’t have a guest account already, you can set one up here.

     

    If you're booking for 5 or more people to attend or access one of our learning courses, please call us to manage this booking on +44 (0)20 8612 6202 (phone lines are open between 09:00am - 16:00pm (GMT) Monday to Friday).

     

    If you work for a charity, you can get 10% off online courses and 20% off face to face courses with CIPD Learning (exclusions apply*). T&Cs apply. Please call us on +44 (0)20 8612 6095 (phone lines are open between 09:00am - 16:00pm (GMT) Monday to Friday).

    *These charity discounts do not apply to CIPD qualifications offered by other accredited providers.

     

    If your company is VAT exempt, please email us with proof of your VAT exemption, details of the course you wish to book, and a contact number and we will call you back to arrange your booking.

    Email us at eventsregistrar@cipd.co.uk

     

    All courses taking place in the UK are subject to UK VAT unless your organisation is exempt. If this is the case, please email us with proof of your VAT exemption, details of the course you wish to book, and a contact number and we will call you back to arrange your booking.

    Email us at eventsregistrar@cipd.co.uk

     

    To book online please follow the instructions below. However, if you wish to book 5 or more learners on to a course, please call on +44 (0)20 8612 6202 to manage this order. Alternatively, to apply a charity discount to your booking or if your company is VAT exempt, please call us on +44 (0)20 8612 6095. Phone lines are open between 09:00am - 16:00pm (GMT) Monday to Friday.

    Firstly, add the course to your basket using the ‘book now’ option, selecting your preferred date, if required. You will then be presented with the booking details and asked to log in to add learner details.

    • Already have an account? Whether it’s an active membership, previous membership, or a guest account, we recommend using the same account for all bookings. Click here to reset your password. If a CIPD member, you can access your CIPD profile to ensure you are in the right account, as your 8-digit membership number will display in the corner of the screen. If a reference number shows, you are not logged into a membership account.
    • Don’t have an account yet? You can create one here.

    Once logged in, you'll need to add the learners’ details. Here you will be given two options, book for myself or for others.

    It’s important the correct information is provided, including the membership/account number (this can be found on the ‘My Profile’ page when users are logged into the CIPD website). The preferred email address connected to this account will also need to be provided. If this information is not supplied or is incorrect, it will affect how users access their learning. In addition, a home/work address and any special requirements will also be required for each learner.

    If any of your learners are CIPD Members or CIPD Core Learning subscribers and the membership/account number and email address have been correctly provided, the 15% discount will be applied automatically (if applicable).

    Once happy the correct information for each delegate is provided, additional courses can be added (repeating the instructions above), you can input voucher details or head to the secure checkout.

    Before you reach the secure checkout, invoice details will be requested. The invoice email you provide will be where all booking emails are sent to relating to this order. Once happy with your order details you can select pay by credit card. Click proceed to continue or cancel to void the booking.

    If you proceed, you’ll be taken to the payment page to enter the card details securely. Once the payment is processed, a booking confirmation will display, which will also be emailed to the invoice email provided. Learners will also be sent course access information via email.

     

    If you’re unable to book via the online shop, our Learning Enquiries Team will be happy to make your booking over the phone instead. Please call us on +44 (0)20 8612 6202 (phone lines are open between 09:00am - 16:00pm (GMT) Monday to Friday).

     

    You can find our full Terms and Conditions here.

    Managing your order

     

    When purchasing a face to face course, a general location will be provided on the course information. The exact location of your course will be confirmed with your joining instructions on the Learning Hub, 26 days prior to your course starting.

    Courses are normally held in locations close to transport links.

     

    Joining instructions will be made available on the Learning Hub, 26 days before a face to face course or 1 week before an Online Class.

     

    You can view order details on your CIPD Learning Shop profile.

    Should any changes need to be made to the order then please get in touch. Please call Customer Services on +44 (0)20 8612 6095 (phone lines are open between 09:00am - 16:00pm (GMT) Monday to Friday) or you can email us eventsregistrar@cipd.co.uk.

    To help us accommodate your request, please contact us at your earliest opportunity.

     

    Sorry to hear you’re thinking of cancelling, if the learning isn’t right for you, why not enquire about transferring to a different CIPD Learning course? Or if you can no longer make that event, consider deferring to another date? Alternatively, you may want to request for a substitute to take your place instead.

    Get in touch and we can discuss your options over the phone (+44 (0)20 8612 6095, phone lines are open between 09:00am - 16:00pm (GMT) Monday to Friday).

    If you decide to cancel your order, please refer to the 'Your rights to cancel’ section of the Terms and Conditions, available here.

    To notify us of a cancellation please contact our friendly team via phone (+44 (0)20 8612 6095, phone lines are open between 09:00am - 16:00pm (GMT) Monday to Friday) or email (eventsregistrar@cipd.co.uk).

    Any refunds will be processed within 14 days of the cancellation notification being made.

    If your cancellation relates to a start date which has been deferred from the date stated on your booking confirmation pursuant to a transfer request, no further cancellation rights apply.

    Course Access

     

    As an active CIPD member you’ll get access to the Core Learning Subscription for free, which includes the Eight Core Behaviour courses within the Introductory Programmes and all Essential Insights courses. Find out more here.

    The free content will be automatically available on the Learning Hub when you log in using your CIPD membership account details.

    Access to this free content will only be available whilst you are in active membership. Should your membership be cancelled or suspended, access to this content will be removed and all progress lost.

     

    All purchased courses, including face to face course details, will be available on the Learning Hub.

    Once the course has been purchased the learner will receive an email (to the details provided by the booker). This will inform the learner of the course they have been enrolled on, along with instructions of how to access the course via the Learning Hub.

    If you have purchased a course for yourself, please log into the same account used to make the purchase in the CIPD Learning Shop.

     

    All courses will state within the course information on the shop, the maximum timeframe allowed to complete the course and will clearly define the start date, where applicable.

    Online self-directed learning will be accessible for twelve months from the order date.

     

    You'll be able to access the CIPD Learning Hub for 24 months from the course order date.

    Contact us

     

    If you can’t find the answer you’re looking for above, please get in touch. You can call us on +44 (0)20 8612 6202 (phone lines are open between 09:00am - 16:00pm (GMT) Monday to Friday) or via our Contact us form. We aim to respond to you within two working days.

     

    If something wasn't quite right with your order or you feel your CIPD Learning experience could be improved, please let us know. To submit feedback or raise a complaint please contact Customer Services via the Contact us form, selecting Feedback/Complaint from the drop down. We aim to respond within one working day.