For the purpose of these terms and conditions,

  • 'Learning Experience' means all learning product types, such as Essential Insights, Introductory Programmes, Accredited Programmes, Development Programmes, Masterclasses, Subscription and Others which may be developed from time to time
  • 'Subscription term' means the length of time subscription access has been purchased for
  • 'Instructor led' means all group-based learning including face to face, a combination of both instructor led and self-directed learning, and online live-sessions such as Development Programmes, Masterclasses, Face to Face courses, Online classes and Others which may be developed from time to time
  • 'Self-directed' means learning which You take responsibility for and complete at your own pace online such as Essential Insights, Introductory Programmes, Accredited Programmes and Others which may be developed from time to time
  • 'Start Date' means the commencement date of the first instructor led Learning Experience session
  • 'Order date' is the date when access to the hub and self-directed learning was given
  • 'We' Us' and 'Our' means CIPD Enterprises Ltd, 151 The Broadway, London SW19 1JQ (which is a wholly owned subsidiary of the Chartered Institute of Personnel and Development and registered in England and Wales with company number (2921009)
  • 'You and Your' means the delegate who will be participating in the Learning Experience.

Making your booking

When booking by telephone or online, We will confirm acceptance of Your booking by sending a confirmation to Your nominated email address. Our acceptance of Your booking will give rise to a legally binding contract between Us on these terms and conditions, governed by the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts in England.

No amendments to bookings will be valid unless made in writing to and signed by Our authorised signatory.

Your CIPD Account

All learning is accessed using your CIPD account. By creating an account you confirm you have read, understood and agree to our terms and conditions relating to CIPD accounts.

Transferring your instructor-led booking

You may at any time before Your Start Date notify Us in writing that You wish to defer Your Start Date or transfer to a different Learning Experience. Please note that once a Learning Experience with multiple dates has commenced You must attend each module on the scheduled dates as set out in Your booking confirmation and it is not possible to request any changes.

You are entitled to one deferral or transfer, without fee, if your request is made more than 14 days before your Start date. A second, deferral or transfer request, made more than 14 days before your Start date will attract a fee equivalent to 50% of the course fee.

A third deferral or transfer request made at any time will attract a fee equivalent to 100% of the course fee.

You will pay any increase in the course fee applicable from the date of your request.

The Start Date for any deferral or transfer must be within 12 months of the order date.

All requests made outside the clause above will be treated as a cancellation (see below under “Your rights to cancel”) to which applicable cancellations fees apply.

Transferring your self-directed booking

It is not possible to transfer from self-directed courses once content has been accessed or more than 14 days after your order date.

You will pay any increase in the course fee applicable from the date of your request.


Subject to Our approval and at Our discretion, You may nominate a substitute to attend in Your place if You are unable to attend Instructor-led learning for any reason.

Substitution is not possible on self-directed courses once content has been accessed or more than 14 days after your order date.

Your rights to cancel

You may cancel Your booking without charge at any time within 14 days from the order date by emailing This 14-day period is known as the ‘Cancellation Period’. Where the Cancellation Period expires after Your Start Date You will be charged for any services provided to You prior to Your cancellation. Please note that requests to cancel after 14 days of receipt of Your booking confirmation and less than 45 days (for instructor-led bookings) from the Start Date, will be subject to the cancellation fees listed below.

Product type - Self Directed 0-14 days after order date 14 days or more after order date
Core Learning subscription Full refund, provided content has not been accessed. No refund
Essential Insights Full refund, provided content has not been accessed. No refund
Introductory programme Full refund, provided content has not been accessed. No refund
Accredited programme Full refund, provided content has not been accessed. No refund
Product type - Instructor-led 45+ days before start date 45-15 days before start date 14 days or less before start date
Development programme 100% refund 50% refund No refund
Masterclass 100% refund 50% refund No refund
Face to face learning 100% refund 50% refund No refund
Online class 100% refund 50% refund No refund

If Your cancellation relates to a Start Date which has been deferred from the date stated on Your booking confirmation pursuant to a transfer request, no further cancellation rights apply.

Payment terms

Payment is required at time of booking and can be made using the payment types offered on the shop.

Organisations who have an account with CIPD Employer Solutions can email for more information.

Free member learning

Free access to certain learning products and member discounts on other learning products are membership benefits. Access to both benefits ends when membership is no longer active. See membership benefits for full details.


Paid subscribers will be entitled to discounted learning; access to the discount ends when the paid learning subscription expires.


No refunds are payable if You fail to attend Your Learning Experience.

Online live session materials

We may be able to provide copies of materials such as slide decks after an online live session on request and where appropriate these materials will be anonymised for confidentiality purposes.


Accredited Programme Certificates will be issued on successful completion of all assessments for the CIPD Accredited Programme.

Upon successful completion of a Learning Experience an attendance or completion certificate may be issued and available to You as an electronic certificate in Your Learning Hub account.

Period to complete Learning Experience

All Learning Experiences must be completed within the maximum time period stated on Our website, the start date of a Learning Experience being defined as any of the following: induction day, introductory workshop, introductory online classroom, required online and/or telephone activity or the first module that is attended. Completion is defined as completing all Learning Experience requirements outlined on Our website.

Self-directed learning will be accessible for twelve (12) months after the date of purchase unless good reason to terminate access earlier (for example, for misuse or reckless inappropriate use of content) or otherwise stated.


Should You require a visa to attend face to face learning, please allow sufficient time before Your Start Date to complete Your visa application. If You have applied for a student visa and Your application has been refused, We will provide a full refund of fees.

To process the refund, We will require a copy of Your visa application and refusal letter. Where We are informed of a visa application refusal less than 45 days before the start of the Learning Experience, Your refund will be subject to the cancellation conditions described in the 'Your rights to cancel' section. If You are entering the UK on a student visa from a country outside the EEA (European Economic Area) and fail to attend Your Event, unless You have advised us of the reasons for this, We may be required to notify the immigration authorities.

Language requirements

As Our Learning Experience are delivered in English, it is important that You have achieved a sufficient standard level of English (verbal and written) (IELTS 6.5 or suitable equivalent as a minimum) in order to be able to receive the most learning from Your Learning Experience, and by submitting Your booking You confirm that You have achieved this level of English.


We reserve the right to cancel a Learning Experience at any time and offer an alternative date, a credit or a refund without any liability for consequential or indirect loss. All Learning Experience dates are correct at the time of publication. However, alterations may occasionally be necessary due to circumstances beyond Our reasonable control. Personal views and experiences expressed by course and personal tutors and speakers are their own. Course materials are provided for general guidance only and should not be relied on as specific legal or professional advice. Except in the case of death or personal injury arising from Our negligence, we shall not be liable for any special, indirect or consequential loss, or for any economic loss. In addition, Our aggregate liability under this Agreement is limited to the amount of Your booking fees. We accept no liability for any loss suffered by any person acting or refraining from action as a result of the material delivered during or in connection with Our Learning Experiences.

Data Protection

We will use Your personal data for the purpose of delivering the Learning Experience to You. Your name, job title and organisation, as well as Your dietary and learning requirements will be shared with Your trainer and the venue, if the course is delivered face to face, ahead of Your booked Learning Experience. If You would prefer to opt out of this, please email us at and quote Your booking reference number. Please note that Your contact details will not be shared and will only be used to contact

You in relation to Your booking. See Our privacy policy for more information.

Intellectual Property Protection

All content on the Learning Hub belongs to Us and cannot be used without Our permission. Please be aware that You are not allowed to record online classrooms and face to face classroom-based Learning Experiences to protect Our Intellectual Property. For quality assurance purposes only, We may in some instances choose to record any given Learning Experience for internal use only.