AI and GenAI in HR
Build confidence and capability in AI, from understanding fundamental concepts to automating your workflows and creating your own AI Agent.
Perfect for:
You’ll learn how to:
- Explain what AI and Generative AI are, and how concepts like machine learning, automation, or robotics, relate to the people profession.
- Identify opportunities and risks of using AI tools within the people profession and the wider organisation.
- Apply proven prompting techniques to write clear, effective prompts that produce reliable AI outputs across the employee lifecycle and carry a personalised tone of voice to support and streamline your HR work.
- Apply proven prompting techniques to write clear, effective prompts that produce reliable AI outputs to support and streamline your HR work.
- Produce human-like and customised AI outputs with a personalised tone of voice.
- Understand how AI and GenAI is shaping the future of HR operations and create prompts for a wide variety of tasks across the employee lifecycle.
- Critically appraise capabilities of GenAI tools to know when to trust the output and when human oversight is needed.
- Write prompts that work first time, using a repeatable framework rather than trial and error.
- Build a working AI assistant that takes over a repetitive task in your own role.
- Judge where agents fit – what they can do, where the risks sit, and what must stay with a human.
About this course
Course length: 2 days
Delivery: Online classes
Suitable for: HR professionals at early-to-mid levels of their career. This course is suitable for those professionals who perform HR tasks and want to learn how to automate and optimise them using AI.
Topics covered
- Navigating AI and GenAI with confidence
- The impact of AI and GenAI on HR
- Effective prompt engineering techniques
- Using AI and GenAI across the employee lifecycle
- Evaluating GenAI outputs and human oversight
- Prompting and productivity
- Assistants
- Agents and action planning
What to expect from this ‘AI and GenAI in HR' course
AI is changing the people profession more rapidly than any other technological advancement did before. But knowing where to start, and how to build from there, isn't always easy. Delivered together over two days, these three CIPD courses take you from first principles to confident, everyday use of AI and GenAI in your work.
Day 1 (AM): AI for HR fundamentals (understand it) course will help create a strong foundation to build your AI competence on. You'll begin with the building blocks of AI, including machine learning, natural language processing, robotics, and generative AI, so you can speak confidently with colleagues. You'll explore how AI is already being applied across the employee lifecycle, weigh up the opportunities and risks, and learn how to design an AI policy for your organisation.
Day 1(PM): AI for HR in practice (start using it). With that grounding in place, you'll move to hands-on practice. You'll write, test, and refine real prompts across the employee lifecycle, from recruitment and onboarding through to development and offboarding, and learn to shape outputs so they carry your own voice rather than sounding generic. You'll also learn about the role of AI agents in automating routine tasks.
Day 2 (full day): GenAI in practice (use it confidently with skill and judgement). On the second day, you'll build on everything you've learned and go further with GenAI than most people in the profession have yet gone, developing the skill and judgement to use it reliably in your role. You'll see how large language models work and why they can sound convincing while being wrong, apply a robust prompting framework to everyday tasks, and use AI to clean and analyse workforce data and check its method. You'll build and test your own AI assistant, then judge where AI agents fit and which decisions must stay with a human. You'll leave with tested instructions for your own assistant, prompts you can reuse, and a 30/60/90 day action plan.
By the end of the two days, you'll have moved from understanding the fundamentals to using AI and GenAI confidently in your daily work, with the knowledge to do it responsibly and the skills to get reliable, high-quality results. These skills matter not only for your career, but also for your workload, helping you progress, influence stakeholders, and shape how work gets done in the people profession.
What you’ll need to do on this CIPD ‘AI and GenAI in HR' course
This is a two day virtual live course, divided into eight sessions of 1 hour 15 minutes each, with a break after each session. You'll learn through facilitated online lessons, hands on activities and real world scenarios covering issues and tasks people professionals face when working with AI.
Before attending the course, we recommend familiarising yourself with your organisation’s AI policy and any guidance on the use of AI tools. This will help you take part in the practical activities confidently and ensure that your use of AI during the course is in line with your organisation’s requirements, and you will need to have access to the internet and a laptop (or any equivalent device).
What you’ll get on this course
At the end of this AI and GenAI in HR course, you’ll receive a certificate.
You’ll receive a resource pack before the course begins. This will include additional reading.
Taking part in this course gives you access to the CIPD Learning Hub for 12 months. Here, you can access your course content together with other valuable resources and tools. When you finish your course, you can enjoy an additional 12 months of access to other resources on the Learning Hub.
Learning outcomes
By the end of this ‘AI and GenAI in HR’ course, you’ll be able to:
- Describe what AI and generative AI are and how they’re changing the people profession.
- Assess opportunities and risks of using AI tools in an HR context.
- Confidently approach certain AI-related challenges in a variety of HR scenarios.
- Explain core principles behind prompt engineering
- Apply best practice frameworks and techniques to generate reliable and personalised GenAI outputs
- Engage with AI tools confidently and with curiosity
- Assess the strengths and limits of GenAI tools, how they produce their answers, and the opportunities and risks they bring to people and organisations.
- Create prompts that consistently produce usable, context-aware outputs, reducing time spent reworking content and enabling faster, more confident decision-making in day-to-day HR work.
- Work iteratively with GenAI to improve the quality, accuracy, and credibility of HR outputs, applying human judgement at the right points to manage risk and avoid over-reliance on automation.
- Embed GenAI into personal and team workflows in a way that preserves organisational voice, accountability, and professional standards, while increasing efficiency and consistency across HR activities. Explain core AI and GenAI concepts and principles behind prompt engineering
- Apply best practice techniques to generate reliable, personalised GenAI outputs
- Confidently approach AI-related organisational tasks and challenges in a variety of HR scenarios
Interested in booking this course for your team? We offer group bookings solutions for teams of four or more people.
When your teams learn with the CIPD, they get direct access to the latest professional research and insights.
And through courses co-created with industry thought leaders and practitioners, they’ll build the skills and confidence they need to inspire action, influence change and drive business value.
We offer a wide range of Learning and Development solutions to suit employees at every level – whether in HR, L&D, OD or wider people management.
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